Customer Success Manager

About Convertr

Today, the world’s leading companies use Convertr, the gold standard in data routing and optimization – it works synergistically across the B2B MarTech stack.

Paving the way for transformational change, companies such as Oracle, Amazon, Stripe, and HP use Convertr to run more effective campaigns, more efficiently at speed, with outstanding data quality and no fears about supply chain transparency and compliance.

We help businesses achieve their marketing objectives and maximize ROI by improving lead quality, streamlining operational processes, and increasing the speed of lead flow. The best convert with Convertr.

Why Convertr?

You will join a rapidly growing scale-up with the opportunity to work closely with businesses across our ecosystem of brands, agencies, and publishers – it’s a really exciting time to join the Convertr team.

At Convertr, we’re building a platform that delivers real value to B2B businesses, driving operational efficiency and improving lead data quality. Our global, API-first platform allows companies to track and analyze the success of their marketing campaigns and convert their lead data into powerful prospects.

We offer the opportunity to shape your career with exposure to industry-leading technologies reshaping the demand generation landscape. If you’re a driven, creative, collaborative individual looking for a role where you can make a difference, you’ve come to the right place.

Our unique culture

Our culture is built on integrity, collaboration, respect, and expertise; these core values underpin everything we do.

If you’re driven by innovation, Convertr is right for you. We’re proud to foster a working environment that is collaborative, inclusive, and transparent, where our differences are celebrated, and we encourage and support the team to be the best versions of themselves.

In an exciting time of significant growth, you’ll play a big part in our mission of helping our customers scale, drive operational efficiencies, and improve the quality of their lead data.

As we continue to scale, we want to hear from talented, driven problem-solvers who can help us work towards transforming the demand generation landscape.

Position Overview

Customer Success is our way of ensuring customers reach their desired outcomes using Convertr. Through our relationship and insight-focused customer engagement, we help our customers achieve their desired outcomes, leading to retention and growth.

Our customer success approach centers on teaching customers the best ways to leverage our application, helping them understand new ways of working, and advising them on the best data and analytics to access.

Key Responsibilities

We are looking for a technically savvy Customer Success Manager with a strong drive for results. In

this role, you will lead the day-to-day execution of one of our top client’s lead management operations,

ensuring efficiency, accuracy, and alignment with strategic goals. You will collaborate closely with

internal and external stakeholders to drive measurable results and continuous improvement.

What you get to do in this role:

• Engage with your book of clients to understand their evolving needs and identify opportunities for expansion that align with their goals, ensuring long-term retention and satisfaction.
• Ensure campaigns are executed efficiently, within timelines, and aligned with objectives.
• Optimize Convertr’s platform setup and ensure accurate reporting.
• Manage project timelines, resolve bottlenecks, and drive execution across stakeholders.
• Deliver actionable insights and recommendations to improve campaign outcomes.
• Conduct QBRs and collaborate with professional services to meet the client’s unique needs.
• Represent the voice of the customer by leading on projects that drive mutual success for both Convertr and the customer.
• Continuously develop yourself through our feedback culture and be trained by leaders in the business to accelerate your career long-term at Convertr.

Experience Required

• Minimum 5+ years in a customer success or project management role.
• Experience in lead management, marketing operations, or data-driven campaign optimization.
• Experience in taking a consultative approach to building cross-functional relationships that deliver mutual success
• Experience working cross-functionally and bringing different functions along the journey (sales, marketing, product)
• Experience identifying business objectives and solving business challenges
• Demonstrated success and overall accountability for running customer accounts or exceeding corporate business objectives
• Experience working with Planhat or a similar CS platform is desirable

Skills and qualifications

• Excellent project management and communication skills.
• Strong analytical abilities and attention to detail.
• Proactive problem-solver with a bias for action.
• A passion for helping clients achieve their desired outcomes
• Ability to create structure in the face of ambiguity
• Patient and composed with keen active listening skills and a problem solver’s mindset
• Highly adaptable with the ability to operate effectively in rapidly changing environments
• Strong collaborator, communicator, and influencer, able to work positively across cross-functional teams in a fast-paced, global organization to help achieve shared goals

Working with us means

You will be joining a high-growth, fast-moving company working with global enterprise brands and enjoying every moment with friendly, supportive teammates located around the globe. Additional benefits include:

• 25 vacation days plus an extra day off for your birthday!
• Eligible for EMI Stock options after your first 12 months of employment
• Professional support with career development opportunities
• Fully remote with choose-your-own remote working kit
• Regular team get-togethers and social events
• Excellent healthcare coverage and 401k plans available

Convertr is ISO270001 certified, which means we hold a certificate on our internal standards on information security, which we are audited on annually. Therefore, compliance and policies are key to the running of Convertr, and we need to ensure that the team complies with the security standards at all times. You will receive annual training on data compliance, GDPR, and data handling, as well as regular internal meetings throughout the year to highlight the importance of compliance within our day-to-day workflows.

It is company policy that all applicants must be able to provide documentary evidence of their right-to-work status at the interview stage.